Rules

Rules

Rules

Hotell Rules

Dear Guest!

We are delighted to welcome you at the Promenaadi Hotel!

To make your stay a pleasant experience, we kindly ask you to take the following house rules into account.

Check In & Check Out Requirements

• Check in time 15:00. Early check in is possible based on availability.
• Check out time 11:00.
• If you would like to request a late check out, please inform the reception. Late check out is subject to availability and charges may apply.
• All guests must fill out the registration card (name, citizenship, date of birth, address, phone number, e-mail, signature). Names of all guests occupying the room must be registered as well.
• Children aged 12 or under must be supervised by parents or guardians at all times.

Parking

Parking is free of charge. To reserve a parking slot, please inform reception giving your car plate number.

Sauna

• Sauna is open for extra fee daily from 9:00 to 22:00. Last entry is at 21:00.
• Consuming own beverages & food at the sauna is strictly prohibited. Please be advised that penalty for consuming own beverages or food is 50€.
• Misbehavior can result in immediate ejection from the sauna.

Luggage

Free luggage room is available 24/7 for luggage storage. The hotel will not be held responsible for damaged or missing luggage.

Guest Behavior

Smoking is strictly prohibited in all our hotel rooms, including on balconies. Smoking is allowed at the promenade. Please be advised that penalty for smoking in restricted areas is 100€.
• Guests are required not to disturb other guests, staff members or smooth running of the hotel.
Quiet hours 22:00-07:00. If you become aware of a disruptive guest, please notify the hotel reception by phone 5350 5118 or in person to the reception.
• Misbehavior as a result of alcohol or drugs abuse is prohibited and can result in immediate ejection from hotel premises.
• Please be advised that breaking or damaging hotels inventory will result in a fine according to fixed prices available at the reception.
• We reserve the right to refuse accommodation or services if house rules are not being followed. In this case, the hotel has no obligation to refund for accommodation or other services.

Housekeeping

“Do not disturb” – we understand and respect your need for privacy. However, the hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room.
• If you wish your room to be cleaned, please hang out the sign “Please make up the room”. Daily cleaning is carried out every day between 9:00-17:00.
• Bed sheets are changed every 3 days. If you need extra towels, blankets, pillows etc, please notify the reception.
• If you need a baby cot or an extra bed in your hotel room, please notify the sales department hotel@promenaadi.ee prior your arrival during the reservation process.

Pets

• Pets are allowed for extra fee of 20€ per day.

If you have any further questions, please do feel free to contact our reception directly!

We wish you a wonderful stay at the Promenaadi Hotel!